Services
Analysing the current quality management system;
- strategic planning
- program development and implementation
- gap analysis
- quality activities/auditing tools/quality tools
Performance Indicators
- developing, implementing, analysis and evaluation
- benchmarking
- developing and improving teams
- aligning with organisation
- interpersonal skills
- project management
Leadership in a changed environment
- strategies for handling change
- managing conflict in a changed environment
- leadership in a diverse organisation
Mentoring and training and development
- training needs and gap analysis
- developing individual and group training programs and conducting specific training programs
- resident clinical care
- quality management
- occupational health and safety
- infection control
- incident and accident reporting
- risk assessments
- auditing and assessing
- evaluation of training programs
- competency development and assessment
- training and quality improvement skills
- cqi skills
- communication systems
- complaints management
- change management
- strategic planning
- project management skills
- best practice in health care services
- documentation and measurement for continuous improvement
BCT performance and excellence
