Benchmarking

• Working with management in the development of performance indicators and working with groups and individuals to achieve best practice and current practice benchmarks. Analysis report on areas for improvment, trends and areas of identified improvement.

Quality Systems management Program

• introducing and refining benchmarking systems and integrating current systems including infection control, OHS,  risk analysis and food safety.
• introducing and/or refining tools and techniques for quality improvement including  surveys/questionnaires/individual assessments.
• analysing the current quality management system and developing new and refining quality improvement systems
• assessing and validating specific standards.
• linking the CQI program to accreditation services
• facilitating organisational self assessment
• complaints management and review of complaints management system

Mentoring and Coaching Program

• managers/supervisors/director of nursing/quality coordinators/ clinical staff/ educators/ care staff/groups

Training and Development Programs

• training needs and gap analysis
• independent evaluation of training programs
• competency development and assessment of skills and performance
• certificate III aged care support training
• performance Management
• quality management/ Auditing and assessing/ Certificate IV- Quality Clinical Risk management/Self assessment
• occupational health and safely/Infection Control/Manual Handling

BCT performance and excellence